Please make sure to arrive at the venue at least 30 minutes prior to the performance and due to security reasons not to carry anything larger than a handbag. Please note that suitcases and large backpacks will not be accepted either in the venue or the cloakroom.


  • Late comers are not allowed to enter the hall. No refunds will be given to late comers.
  • Any visual or audio recording, using handy-cam, camera, mobile phone or any other type of recording device during the performance is forbidden.
  • Parents are asked not to bring their children under 7 except recommended performances.
  • Students are requested to present valid ID’s with their discount tickets.
  • Purchased tickets cannot be changed or returned unless the performance is cancelled or its date is changed.
  • In such cases, the process should be completed before the date specified in the announcement.
  • Venue changes may occur due to reasons beyond control. The Festival authority shall re-arrange the new sitting order according to seat numbers printed on tickets, providing the audience with the closest sitting positions. Tickets cannot be returned for reason of venue change.
  • Changes in the festival programme may occur due to reasons beyond control. Tickets cannot be returned for reason of programme change.
  • All performance venues shall be provided with a paramedical team and an ambulance.